DOES N8 BEAUTY SHIP INTERNATIONALLY?

Yes, N8 Beauty offers international shipping.

I LIVE INTERNATIONALLY. WILL I HAVE TO PAY DUTIES?

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from N8 Beauty, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. N8 Beauty does not collect duties and taxes, and cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER? 

It is not mandatory for customers to set up an N8 Beauty account to place orders on our site. Please note that items in your cart may be removed if the item is sold out or is discontinued. If you are interested in receiving new product alerts, discounts and sales, simply join our email list to receive exclusive N8 Beauty updates in the future.

HOW MUCH DOES SHIPPING COST?

For orders that do not meet the free shipping requirements, there is a flat USPS shipping rate of $8.00 (USD) for DOMESTIC orders and $13.50 for INTERNATIONAL orders. We do offer FEDEX options and those prices vary by weight. Orders over $75.00 (USD) will receive free, standard shipping via USPS. Please be sure to include promo code N8BEAUTY and the USPS shipping discount will automatically be applied at checkout.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED AND HOW CAN I TRACK MY ORDER?

Once an order has shipped out, the customer will receive an e-mail containing order confirmation and tracking number. Customers can click on the tracking number periodically to view the location of their order. Please note that we do require a signature upon delivery. We are not responsible for lost, stolen or misplaced shipments. Any questions regarding dispatched shipments should be made to USPS or FEDEX. 

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Once the customer makes a verified purchase, an order confirmation is immediately emailed to the customer. If a customer has not received their order confirmation email, please send an email to our customer service team at teaminnate@n8beauty.com. Please allow five (5) business days for orders to be processed/fulfilled and shipped. In the event of peak order periods, major and/or local holidays, natural disasters, strikes or political unrest, please note that processing/fulfillment times may be extended. Once items are shipped, the customer will receive tracking information via email using the email address provided at the time of checkout. 

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries only, please send e-mails to teaminnate@n8beauty.com.

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to e-mails within 24-48 hours Monday - Friday excluding any major or regional holidays, local natural disasters or political/social unrest occurring within our city. 

DO YOU EVER HAVE GIVEAWAYS?

Yes, we run official giveaways. Follow us on Instagram, Facebook and Twitter to stay up to date and in the know!

WHY WAS I CHARGED A SALES TAX?

We collect state sales tax on orders shipped within California.

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

N8 Beauty accepts all major credit cards via Paypal.

DO YOU OFFER GIFT CARDS?

Not at this time however, we will make an announcement soon.

CAN I GIFT WRAP MY ORDER?

We do not offer gift wrapping for orders.

DO YOU OFFER RETURNS?

For information on our return policy, please click here .

HOW LONG DO I HAVE TO RETURN AN ITEM?

To read more on our return policy, click here.

DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?

Lean more about our return policy here.

HOW WILL I RECEIVE MY REFUND?

Once the return has been approved, you will receive your refund via the credit card used at the time of purchase. For more information, please review our refund policy.

WHEN WILL I RECEIVE MY REFUND?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact), you will receive a confirmation email indicating your refund. Depending on your financial institution or bank/building society, please allow 7-14 business days for the refund to be reflected back to your account.

WHAT SHOULD I DO IF THE REFUND AMOUNT IS INCORRECT?

Please send all e-mails to teaminnate@n8beauty.com and we will help in solving the problem as quickly as possible.